Shipping Policy

Thank you for choosing Cloud Pillow! We strive to offer fast, reliable shipping to ensure you receive your order promptly. Please review the following details regarding our shipping methods, costs, and policies.

1. Shipping Methods 

  • Premium Shipping : Reliable delivery at an affordable rate.

We use trusted carriers such as USPS, FedEx, and UPS to ensure that your order arrives quickly and safely.

2. Shipping Costs

  • Free Shipping: Enjoy free shipping on all orders over $70.
  • Orders Under $70: Shipping costs for orders below $70 will be calculated at checkout based on your selected shipping method.

3. Order Processing Time We aim to process all orders within 1-2 business days. Orders placed after 3 PM EST or on weekends will be processed on the next business day. You will receive an order confirmation email once your purchase is processed.

4. International Shipping Cloud Pillow is pleased to offer international shipping to many locations worldwide! Delivery times and shipping rates vary depending on your destination. International customers are responsible for any customs duties, import taxes, or fees that may apply to their order. Please note that international shipments may experience delays due to customs processing. We appreciate your patience.

5. Tracking Information Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear. You can use this tracking number to monitor your package’s progress.

6. Delivery Issues If your package is delayed, lost, or damaged during transit, please contact our customer support team at cloudpillowtoday@gmail.com. We will assist in resolving the issue as quickly as possible and ensure you are satisfied with the outcome.

7. Address Errors Please double-check your shipping address before placing your order. If an incorrect address is provided and the package is returned to us, you will be responsible for additional shipping costs to have the order resent. If you notice an address mistake after placing the order, contact us immediately at cloudpillowtoday@gmail.com, and we’ll do our best to assist you in updating the details.